Well, you may have a valid claim! If so, we need your details to send you your prize!

What do we need?

Email address

If you don't tell us your email address, we cannot confirm your claim and tell you what to do next.

Postal address

We need to send your prize to a physical address

If you've bought a promotional item, a Barcode will be printed on the label. The 13 digit barcode looks something like this and it is important that you enter it exactly as you see it on the pack.

How can I find my Barcode?

The barcode can be found on promotional pack stickers.

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the Terms and Conditions and by participating all entrants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.

1. The Promoter: Norac Foods Ltd whose address is at Norac Foods UK, 144 Liverpool Road, London L1 1LA with company number 09350279. Entries to this address will NOT be accepted.

2. Eligibility: The Promotion is open to residents of Great Britain. Entrants must be 18 years of age or over to enter the promotion. Proof of age and residence may be requested.

3. Promotion exclusion: The promotion excludes employees of the Promoter (Norac Foods Ltd) and their immediate families; any agencies involved with the promotion; and anyone else professionally connected with the promotion.

4. Internet access and a valid email address are required. Purchase of promotional pack necessary. 

5. Promotion Period: The "Promotion Period" opens at 00:01 on the 23rd July 2021 and closes at 23:59 on 31st December 2021. All entries outside of this period will not be valid.

6. Valid Packs: The promotion is valid with a promotional pack of Whaoo! crêpes featuring the offer "Win Back to School Essentials with Whaoo!”.

7. How to claim a prize:  a) Purchase a promotional pack of Whaoo! crêpes (as stated in clause 6) b) Visit www.winwithwhaoo.com

(the "Website") c) Enter the 12 digit barcode found on the back of the promotional pack d) Enter full name, address (including town or city, county, postcode and country) and a valid email address. Entrants must retain their receipts and promotional pack it may be needed to validate a win.

8. Winners will be notified instantly on screen and via email whether they have won or are unsuccessful.

9. Entrants may win a maximum of 3 prizes per person for the duration of the Promotion Period of any type. 
 
10. Entries are limited to one barcode per entry per day, verified by name, postal address, email address and IP address.  Entries received by any other means than that stated above will be rejected unless requested as part of a verification process.

11. Entrants who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. 

12. Entries (bulk or otherwise) made from trade, syndicates. consumer groups or third parties will not be accepted. If it becomes apparent that a participant is reposting the same content multiple times or using a computer(s) to circumvent this or any other condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified and any prize award will be void.

13. Incomplete, illegible, invalid, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of delivery. 

14. Winners of the prizes may be required at any time to present the receipt and the promotional pack including the barcode, so entrants must ensure receipts and packs are retained. It is within the discretion of the Promoter as to whether it will award a prize if no receipt and/or promotional pack with a valid barcode is provided.

15. Prizes: a. During the Promotion Period there are a total of 960 “winning moments” (prizes) to be won. This includes: 10 x Amazon Fire 7 Kids Edition Tablet 7” Display 16gb Purple Kid-Proof Case worth £99, 100 x Customised Whaoo! Stationery sets worth £3 each, 850 x Whaoo! Crêpes Coupons worth £1.50 each.

16. No cash or other alternative prizes will be provided in whole or in part, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar prize of equal or greater value. All prizes are non-transferable. 

17. There will be a minimum of 5 ‘winning moments’ per day (hour, minute, seconds) (prizes) to be won every day during the Promotion Period, and have been randomly selected and distributed by an independent verification service. There are a total of 960 winning moments available to be won. The first entry of a valid promotional barcode on or after that winning moment will be awarded the prize. If no entry is received between one winning moment to the next, the prize from that moment will be rolled over into the following promotional moment, creating an additional winning moment. No guarantee all prizes will be won.

18.  Winner Notification:  
Winners will receive their Prize by second class post or courier within 28 working days of verification of Prize win by the Promoter and the completion of any verification process. Winners will be notified immediately online and confirmed by email to the address provided on entry. Winners will be notified within 14 working days of entry if their win is ineligible or if any further information is required for verification. In the event that the Promoter is unable to contact a winner via the email address supplied on entry within 14 days of this notification, the Promoter reserves the right to withdraw their entitlement to a Prize, with no liability.  Winners are advised to check their spam filter.  Winners should keep their original itemised receipt and original packaging as they may be required for verification purposes. Photocopies not accepted. 

19. Any Prize returned to sender or undelivered due to inaccurate delivery details will be considered unwanted and the Prize will be withdrawn. It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion.  The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize. 

20. If fulfilment or any element of this promotion is delayed or affected due to the continuing Covid-19 pandemic and resulting Government restrictions, all entrants affected will be contacted by the Promoter and kept updated of any unavoidable changes to the promotion dates, fulfilment dates or prizes. 

21. The Promoter will make available a list of main prize winners’ surnames and counties to members of the public or regulators who request such details within 3 months of the closing date of this promotion. Entrants can object to disclosure, or request that disclosure be limited in scope by contacting customerservices@winwithwhaoo.com We may nevertheless disclose the information to the Advertising Standards Authority if required to do so. You may request a copy of the winner’s list by emailing customerservices@winwithwhaoo.com.

22. All internet connection charges and any other expenses which may be incurred due to entering or in correspondence with the promotion are the sole responsibility of the participant. 

23.  Prizes cannot be transferred or sold/auctioned by any means including on auction sites or otherwise. This is a breach of the rules and any participant will be disqualified and their Reward will be rescinded immediately. 

24. It is the entrant's responsibility to contact the Promoter by email if their postal or email address has changed since they submitted their entry.

25. General: The Promoter will do all that it reasonably can to ensure that the Website is functioning correctly throughout the period of the promotion. However, the Promoter will not be responsible for defects or malfunctions in the operation of the Website howsoever caused which affect the operation of the promotion.

26. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or corrupted during delivery to or from the Promoter due to any computer malfunction, virus, bug, delay or other reason whatsoever.

27. Nothing in these Terms and Conditions shall limit or exclude the liability of the Promoter or of the employees, distributors, retailers, agents, advertising/promotion agencies, representatives and agents for death or personal injury caused by their respective negligence, or the negligence of their respective personnel, agents or subcontractors, fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.

28. The Promoter reserves the right to verify all entries including but not limited to asking for proof of purchase, packaging, address and ID which the entrant must provide within 7 days and to refuse to accept any entry where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means. The Promoter will be the final arbiter on all decisions and these will be binding and no correspondence will be entered into.

29. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage, but will use reasonable endeavors to minimise the effect to entrants in order to avoid undue disappointment.

30. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. 

31. The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the promotion. 

32. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. 

33. Data Protection: The Promoter will collect personal information from the entrant for the purposes of administering this promotion and will share this personal information with its marketing agency and other partners who will be supporting the Promoter with the promotion. Upon entry, entrants will also be asked if they would like to receive future marketing communications and offers from the Promoter. If entrants choose to receive these future communications, they can opt-out of receiving them at any time. All entrant's details will be deleted 30 days after the end of the promotion, unless entrants have opted in to future marketing communications by Norac Foods Ltd. Personal details of entrants who have opted-in to future marketing communications, won't be passed to a third party and will be retained by Norac Foods Ltd for this purpose only.  Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Click https://www.noracfoods.com/legal-notice for the Promoter’s Privacy Policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to  customerservices@winwithwhaoo.com. By participating in the promotion, you agree to the use of your personal data as described here.

34. These Terms and Conditions shall be governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the English and Welsh courts unless you live in another part of Great Britain, in which case your local courts will have jurisdiction.